Orders and Shipping
Q: How can I view the status of my order?
A: To view your order, log-into your YogaRat account and select your order. If you did not create an account at time of purchase, simply create an account using the same email address as your order confirmation and follow the previous steps.
Q: How can I return an item?
A: To return items visit our "Returns" page and follow the instructions. Be prepared with your order number and item description.
Q: What does YogaRat charge for shipping?
A: All retail orders ship UPS Ground or Two Day express shipping for the continental US. Orders over $49 are shipped free of charge. Orders below $49 and orders shipped Two Day express are charged based on the distance of the shipping address from California.
Q: Do you ship internationally?
A: At this time, we are unable to ship to international addresses, however we do have distributors outside the United States. Canadian customers can find most of our products at www.amazon.com.ca, and UK and EU customers can find us on www.amazon.co.uk. For other international locations contact our customer service team at info@yogarat.com.
Products
Q: Your RatMat Pro line is made of 100% TPE—what's TPE?
A: TPE stands for Thermoplastic Elastomer. TPE is a man-made, eco-friendly material. It is nontoxic in manufacture, and is also recyclable and biodegradable.
Q: What does it mean that your mats are SGS certified?
A: SGS is a world-renowned independent testing and certification company that tests the quality, safety and performance of products against relevant health, safety and regulatory standards. All YogaRat mats are SGS tested and certified for eco-friendliness.
Q: Is the ink you use to print on your mats safe?
A: Yes, the printing ink used on all our mats is nontoxic.
Q: What are your RatMat made out of?
A: Our RatMat line is made from nontoxic PVC foam, without the use of toxic plasticizers. Most PVC mats are constructed with chemicals called pthalates that are toxic to the environment. PVC in its base form is fairly rigid; it is used to make plumbing pipes. The plasticizers, the chemicals used to make the PVC soft and pliable so it can be a yoga mat, are what can leech into the environment and cause damage. The plasticizers used for our mats are nontoxic. Please be aware that even nontoxic mats made of PVC may off-gas a bit when first unwrapped. This is normal and should subside very quickly.
Q: What's the difference between your Yoga Towel, Hot Yoga Towel and Diamond Grip Yoga Towel?
A: Our Hot Yoga Towels are made from a thicker-weave fabric than our Yoga Towels, so they're even more absorbent. Those who do yoga in the hot zone may appreciate this, as will anyone who prefers a thicker towel. Because our Hot Yoga Towel is made of thicker fabric, it's about twice the volume of our Yoga Towel when rolled or folded.
Our Diamond Grip Yoga Towel has innovative "raised diamond" microfiber material creates natural friction between your towel and mat, greatly reducing towel movement while also providing just the right amount of grip for your hands and feet.
Q: Where are your goods manufactured?
A: Please see our Product Info/Care page for detailed manufacturing information. We take a lot of care to make sure our factories treat their workers well, and we make several trips a year to visit them. We know the management of all our factories personally, and consider them our friends as well as business partners.
Product Warranty
YogaRat offers a one-year Product Warranty on all its products. This replacement warranty covers any product failure resulting from manufacturing considerations, and does not cover damage or failure resulting from user neglect, improper care, or improper use.
If you would like to make a warranty claim, feel free to be in touch with us via email and be sure to include date and place of purchase, product type, and a description (and, ideally, images) of the referenced issue.
Yoga Mats
Our two lines of mats, RatMat Pro and RatMat, are manufactured in Taiwan, home to the best factories for manufacturing our types of mats. All our mats have been SGS tested and certified for nontoxicity.
RatMat Pro
Made of nontoxic 100% Thermoplastic Elastomer (TPE) material, our Pro mats are recyclable and photodegradable; they can become brittle if exposed to direct sunlight for extended periods of time, so please keep them out of direct sunlight. Printing ink used on all our mats is also nontoxic. Our Pro mats are closed-cell in manufacture, so they won’t absorb moisture. They are 24” wide, 72” long, and 5mm thick
Should you wish to clean your mat, please use a mild, non-oil based soap and a soft cloth. Hang to dry. Do not place your Pro mat in the washing machine or dryer.
RatMat
Made of nontoxic PVC foam, without the use of pthalates, heavy metals, or toxic plasticizers, these mats are designed to last for the long haul. Printing ink used on all our mats is also nontoxic. RatMats are 24” wide, 72” long, and ¼” thick.
All of our yoga mats are nontoxic and manufactured with environmentally sensitive processes; however, because RatMats are shrink wrapped immediately after production it’s possible that you may notice a slight odor when you unwrap your mat. If this is the case, simply unroll and let it hang in a dry, ventilated space until any scent dissipates.
This is an issue that any mats made from a PVC base material may experience. Other mats of this type are known as Clean PVC, Non-P, or PER mats.
These mats can be cleaned using a mild, non-oil based soap and a soft cloth. Hang to dry. Do not place your RatMat in the washing machine or dryer. We recommend giving your RatMat a wash before use to enhance grip.
Towels
All our Towels are manufactured in China, of durable 100% microfiber material (80% polyester/20% nylon). They’re able to absorb multiple times their weight in water, are fast drying and made to endure many trips through the washer and dryer.
YogaRat towels are machine washable and dryable. To prevent possible issues with color bleeding, we recommend washing them separately in cold water before use, and in cold water with like colors thereafter.
Gear
RatPad
Clean with mild soap-water solution. Don't leave in direct sunlight. Please use care when storing or packing your RatPadTM, as sustained pressure over small surface areas may leave impressions in the foam that do not affect performance. Made from non-toxic 100% TPE Foam.
Blocks
Our Yoga Blocks are manufactured in Taiwan, of 100% EVA material, which is durable and very lightweight. Closed-cell in construction, our blocks won’t absorb moisture, so they’ll be your constant practice companion for the long haul. Clean your Yoga Block with a mild soap solution and a soft cloth. Air dry.
Straps
YogaRat’s Yoga Straps are made of heavy-duty 100% cotton with steel rings and are manufactured in Taiwan. Machine washable. Hang/air dry.
MatPak
Our Yoga MatPaks are made of featherweight, water-resistant and durable 100% poly reclaimed from plastic bottles. Extremely earth friendly, this product is manufactured in China. Machine washable. Remove straps, wash separately in cold water. Hang/air dry.
