Orders and Shipping
Q: How can I view the status of my order?
A: As long as you didn't select "I would like to place my order without creating an account" when you checked out, you can go to the Service page and log in to view your Account History. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What does YogaRat charge for shipping?
A: All retail orders ship UPS Ground for free! Shipping costs for wholesale orders are indicated before you confirm your order.
Q: Do you ship internationally?
A: Yes! YogaRat partners with International Checkout, so our products are available quickly and with reasonable shipping costs to anyone virtually anywhere in the world. If you’re an international customer, simply click the “international checkout” button in the shopping cart when you’re ready to check out. You’ll be taken to International Checkout’s checkout page to complete the transaction.
Q: Your RatMat Pro line is made of 100% TPE—what’s TPE?
A: TPE stands for Thermoplastic Elastomer. TPE is a man-made, eco-friendly material. It is nontoxic in manufacture, and is also recyclable and biodegradable.
Q: What does it mean that your mats are SGS certified?
A: SGS is a world-renowned independent testing and certification company that tests the quality, safety and performance of products against relevant health, safety and regulatory standards. All YogaRat mats are SGS tested and certified for eco-friendliness.
Q: Is the ink you use to print on your mats safe?
A: Yes, the printing ink used on all our mats is nontoxic.
Q: What are your RatMat Classic mats made out of?
A: Our RatMat Classic line is made from nontoxic PVC foam, without the use of toxic plasticizers. Most PVC mats are constructed with chemicals called pthalates that are toxic to the environment. PVC in its base form is fairly rigid; it is used to make plumbing pipes. The plasticizers, the chemicals used to make the PVC soft and pliable so it can be a yoga mat, are what can leech into the environment and cause damage. The plasticizers used for our mats are nontoxic. Please be aware that even nontoxic mats made of PVC may off-gas a bit when first unwrapped. This is normal and should subside very quickly.
Q: What’s the difference between your Yoga Towels and your Hot Yoga Towels?
A: Our Hot Yoga Towels are made from a thicker-weave fabric than our Yoga Towels, so they’re even more absorbent. Those who do yoga in the hot zone may appreciate this, as will anyone who prefers a thicker towel. Because our Hot Yoga Towel is made of thicker fabric, it’s about twice the volume of our Yoga Towel when rolled or folded.
Also, Hot Yoga towels measure 25” x 72” and Yoga Towels measure 24” x 72”
Q: Where are your goods manufactured?
A: Please see our Product Info/Care page for detailed manufacturing information. We take a lot of care to make sure our factories treat their workers well, and we make several trips a year to visit them. We know the management of all our factories personally, and consider them our friends as well as business partners.
Q: What exactly is Rattitude?
A: Great question! Check out our Rattitude page for the full scoop…
Q: Why does the Rat have a notch in his ear?
A: You'll have to ask him. But be forewarned: he's a bit touchy about that...